1. Talk to us
On the rare occasion we can't resolve your issue, we'll escalate your matter to a manager.
Once that happens, we'll try to resolve the matter in 5 days. If we need more time, we'll let you know and respond within 15 business days (that's from when we receive your complaint).
If you want to chat to us about your options, or how we can help, shoot us a message on email@example.com and we'll get all hands on deck to get this sorted.