If you're not happy, we're not happy
It’s simple. You’re our first priority. And if something’s gone wrong, We want to fix it for You.
Please contact us. We will respond within 15 business days.
If you are not satisfied with the outcome, it can be escalated to Customer Relations with an outcome provided within 15 business days.
If you're not happy or you're problem is still not addressed, you can contact the Australia Financial Complaints Authority (AFCA).
Phone: 1800 931 678 (free call)
Post: GPO Box 3, Melbourne VIC 3001