If you're not happy, we're not happy

    Complaints process

    It’s simple. You’re our first priority. And if something’s gone wrong, We want to fix it for You.

    1. Step 1

      Please contact us. We will respond within 15 business days.

    2. Step 2

      If you are not satisfied with the outcome, it can be escalated to Customer Relations with an outcome provided within 15 business days.

    3. Step 3

      If you're not happy or you're problem is still not addressed, you can contact the Australia Financial Complaints Authority (AFCA).

      Phone: 1800 931 678 (free call)
      Email: info@afca.org.au
      Post: GPO Box 3, Melbourne VIC 3001
      Website: www.afca.org.au

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