If you're not happy, we're not happy

Complaints process

It’s simple. You’re our first priority. And if something’s gone wrong, We want to fix it for You.

1. 

   Step 1

   Please contact us. We will respond within 15 business days.

2. 

   Step 2

   If you are not satisfied with the outcome, it can be escalated to Customer Relations with an outcome provided within 15 business days.

3. 

   Step 3

   If you're not happy or you're problem is still not addressed, you can contact the Australia Financial Complaints Authority (AFCA).

   Phone: 1800 931 678 (free call)
   Email: info@afca.org.au
   Post: GPO Box 3, Melbourne VIC 3001
   Website: www.afca.org.au