If you're not happy, we're not happy
Complaints process
It’s simple. You’re our first priority. And if something’s gone wrong, We want to fix it for You.
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Step 1
Please contact us. We will respond within 15 business days.
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Step 2
If you are not satisfied with the outcome, it can be escalated to Customer Relations with an outcome provided within 15 business days.
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Step 3
If you're not happy or you're problem is still not addressed, you can contact the Australia Financial Complaints Authority (AFCA).
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
Website: www.afca.org.au