Make a Claim

What makes Poncho different?

Lifetime guarantee on all
authorised repairs

If your Tesla needs repairs, we will send it to an IAG Preferred Repairer in our Network who is best suited to complete the repairs. We are so confident, all authorised repairs come with a lifetime guarantee.

excess, simple

$800 for drivers on the policy, $3,000 when it's an unlisted driver. Bonus? You’ll only be charged once per claim.

What does contribution mean?

Cover for your charging cables, wall boxes and adapters*

Transport benefit for up to 21 days and $80 per day, even if you are at fault!

One zero excess windscreen, sunroof or window claim per month

One policy for multi-car

Cover for your car battery*

Daily Cancellations

*Policy terms, conditions, limits and exclusions apply to these extras. Read the Product Disclosure Statement to find out more.

  • Want to review our PDS? Click here.

  • Here’s everything you need to know

    • What are the 'extra covers' that are included?

      Emergency Travel & Accomodation

      Towing Costs

      Storage Cost

      Stolen Keys

      Lifetime Repair Guarantee on authorised repairs

      Essential emergency repairs following an incident

      New replacement car < 15,000km

      Trailer cover

      Replacement of baby seats and capsules

      Bonus includes:


      Windscreen, sunroof and window glass damage

    • What am I not covered for?

      Personal items

      We don’t cover anyone’s personal stuff if it’s damaged or stolen from Your Car or Trailer.

      Pre-existing damage

      We don’t cover any pre-existing damage to or repairs of Your Car or Trailer.

      Incident not in insurance period

      If You’re not insured at the time of an incident, We don’t cover You.

      Hire, fare or reward

      If You’re using Your Car to generate income including ridesharing, delivery of any kind (including food), taxi, passenger carrying service or any similar thing or using Your Trailer for business, We don’t cover You. Just make sure You’re using Your Car or Trailer for private use, including driving to/from work.


      We don’t cover any depreciation or loss of Your Car or Trailer’s value - for example, if Your Car or Trailer is worth less after an incident.

      Wear and tear

      We don’t cover any loss or damage to Your Car or Trailer due to wear and tear, rust or corrosion.

      Mechanical, structural, electronic or electrical failures

      If there’s any mechanical, structural, electronic or electrical breakdown or failure of Your Car, it’s not covered.


      If Your Car was stolen and You haven’t reported it to the police or Your Car was stolen when it was unlocked, or its alarm was disabled or the keys were still inside, then We won’t cover You.

      Tools of trade

      We don’t cover any tools and/or items or goods used in connection with any business, trade or occupation that’s in Your Car or Trailer.

      Unsafe or unroadworthy

      If Your Car’s not roadworthy or safe to use, We don’t cover You.

    • How do you choose your repairers?

      Great customer service, premium quality on repairs

      These are two things we look for when working with our quality network of repairers. So, while we may not offer a choice of repairer, we stand by the network’s quality and we give you a lifetime guarantee on all authorised repairs carried out through the network. Want more info? Check out Pg. 16 of our PDS.

    Want to review our PDS? Click here.

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